POLICIES

COVID 19 Shipping Timeframes

Please note that due to Covid19 transit times through the US Postal Service have increased significantly, an issue completely out of our control. We kindly ask for your patience in awaiting the delivery of your order during this unpredictable time. Thank you!

All orders ship through the US Postal Service. If expedited shipping is needed please contact us before placing an order via email. We do offer Express Mail and Overnight shipping options.

BOOK & PHOTO SHIPPING
All books ship via USPS Media Mail and photos ship via USPS First Class Mail which during normal mail periods can take upwards of three weeks for delivery. If you would like to upgrade to expedited shipping for a fee please email us at staff@valorstudios.com before placing your order.

COMBINED SHIPPING SAVINGS
Our shopping cart automatically combines orders for the best shipping savings.

OPEN & INSPECT YOUR ORDER
Please open and inspect your purchased item immediately upon receipt. Any damage that occurs in transit needs to be reported to Valor Studios within one week of receiving the item. We will then help the buyer file an insurance claim with the proper shipping service. Please see “Insurance” below for additional information.

International Orders

In addition to the postage fee charged by Valor Studios your postal service may charge an import/VAT tax depending on how your government handles products imported from the United States. Any customs duties or special taxes levied by individual countries or governments will be the sole responsibility of the purchaser. If there is a charge, it will be based on the package insurance value which we declare at full retail price. Please contact your local post office for information on what those charges will be PRIOR to purchasing.

We follow all US Customs guidelines as outlined by the United States Postal Service so we will not declare items at less than their purchase price.

The cost to ship internationally has increased almost monthly. If you wish to explore less expensive shipping options please email and we will see what other options are available.

All small collectibles - books, photos, pins - ship via First Class International Mail to keep shipping costs as low as possible. This service can take upwards of 4+ weeks for delivery.

Once a shipment has left the United States International Distribution Center, we do not have access to that shipment any longer. You will need to contact your local post office with your tracking number to get up to date delivery information.

Returns

All items are in mint condition when they leave our offices and since our high quality products match our straightforward, accurate product descriptions, Valor Studios does not allow returns, refunds, or exchanges for products unless a wrong item has been shipped. If there are any questions concerning a product please contact us before purchasing.

Any damage which is discovered post-delivery needs to be reported to Valor Studios within 1 week of receipt of the item so we can help you file an insurance claim with the shipping service. Please see “Insurance” below for additional information.

Unframed Art

All Valor Studios’ fine art prints, giclees and posters ship unframed and unmatted, rolled in a tube. Items are shown framed on our website for display purposes only and carry a disclaimer explaining this underneath each image.

Insurance

All orders are insured for their purchase price when shipping. Any postal damage needs to be reported to Valor Studios within one week of the item being received to file an insurance claim. Valor will then help you file the claim with the proper service.

In order to file a claim all items involved in the shipment, the tube/shipping box, print/collectible, COA, etc., need to be on hand at the time of filing, and photographs of these items must be provided to Valor. If any of these items are unavailable a claim cannot be filed and Valor Studios bears no responsibility for helping to get a refund or replacement item.

Payment plan customers - in many instances prints put on payment plan may have increased in value before the completion of payments. If you wish to insure your print at its true value at the time of shipping please contact us, otherwise it will be insured at its original purchase price.

Due to the limited nature of our products if a shipment is damaged/lost and a replacement product is not available we will issue you a full refund.

Payment Plans

We've teamed up with the leading e-commerce company, Partial.ly, to offer 0% interest, six-month payment plans on select prints & canvases. To begin your payment plan simply click the "Payment Plan" tab that appears on eligible products and follow the instructions from there. Want to purchase several prints at once on a single payment plan? Email us and we'll send you a custom Partial.ly link to use.

Battle Damage

The print you buy from Valor Studios has been in some remarkable hands. During a signing, a typical print is passed from veteran to veteran, often a dozen or more times. The WWII veterans we work with are between 93 and 100+ years of age. For their diminishing eyesight and dexterity that comes with age, they do remarkably good work.

Invariably during this handling process, a print will pick up minor “battle damage.” An occasional speckle, a lead dot, a dimple, a slight pencil smudge, sometimes a veteran will go to pass a print and leave a thumb print or an indentation.

Rest assured, we hand-inspect each print to make sure that these unique features (and they are unique!) do not impact the viewing quality of the art when it’s framed, nor will they affect the print’s value since “battle damage” is part of the process in adding so many historic signatures. If anything, this “battle damage” serves to authenticate that the signatures were hand signed and that your print was handled by some of the greatest heroes the United States has ever produced.

Veteran Compensation

During Valor Studios' humble beginnings, we compensated our veteran signers by giving each several thousand dollars worth of prints and an all expenses paid reunion with their comrades. In the ensuing years, as Valor Studios grew, we were finally able to pay the veterans for their efforts with a cash honorarium in addition to continuing their payment in art prints.

For many of our signers, working with Valor Studios provides them with their only source of income outside of social security. Know that when you purchase an item from Valor Studios, you're not only supporting an all-American family business, but also the veterans who sign our products. We're proud to say that some of our veteran friends have been signing with us for 15+ years!

Mailing List and Copyright Policy

As a Valor Studios customer, you are automatically entered to receive our free "V-Mail" e-mail newsletter. If you do not wish to receive our "V-Mail" updates, simply send us an e-mail with the world "remove" in the subject line.

All design, images, and text on this web site are copyright of Valor Studios and the respective artists. No portion of this web site may be reproduced or shared without the written consent of Valor Studios and the respective artists.

Owning a print does not mean you own the right to reproduce its image, signatures, or caption. It is illegal to reproduce any of these items without written permission from Valor Studios and the respective artists.

Please report any items you feel were illegally reproduced so we can take proper legal action.