POLICIES

COVID 19 & holiday Shipping Timeframes

Shipping is completely unpredictable this year due to Covid causing shortages of available freight trucks and staffing, as well as an increased number of shipments in transit. Delivery timelines will vary from state to state, but expect lengthy delays. Please do not contact us unless items have been without a shipping scan for over 14 days.

USA HOLIDAY SHIPMENTS
For the best hope of your Christmas gift arriving in time for the holiday please order prior to November 25th. Prints are shipping via UPS Ground (with exception of APO/AE shipments which must ship via USPS), and collectibles that ship in flat containers, such as books and photos, will be shipping via USPS Media Mail and First Class Mail. To upgrade shipping methods please email us at staff@valorstudios.com prior to ordering.

INTERNATIONAL HOLIDAY SHIPMENTS
Due to the shortage of international flights carrying mail overseas, as well as lengthy queues at customs offices worldwide, international delivery is not guaranteed for Christmas for any product.

COMBINED SHIPPING SAVINGS
Our shopping cart automatically combines orders for the best shipping savings.

OPEN & INSPECT YOUR ORDER
Please open and inspect your purchased item immediately upon receipt. Any damage that occurs in transit needs to be reported to Valor Studios within one week of receiving the item. We will then help the buyer file an insurance claim with the proper shipping service. Please see “Insurance” below for additional information.

International Orders

In addition to the postage fee charged by Valor Studios your postal service may charge an import/VAT tax depending on how your government handles products imported from the United States. Any customs duties or special taxes levied by individual countries or governments will be the sole responsibility of the purchaser. If there is a charge, it will be based on the package insurance value which we declare at full retail price. Please contact your local post office for information on what those charges will be PRIOR to purchasing.

We follow all US Customs guidelines as outlined by the United States Postal Service so we will not declare items at less than their purchase price.

The cost to ship internationally has increased almost monthly. If you wish to explore less expensive shipping options please email and we will see what other options are available.

All small collectibles - books, photos, pins - ship via First Class International Mail to keep shipping costs as low as possible. This service can take upwards of 4+ weeks for delivery.

Once a shipment has left the United States International Distribution Center, we do not have access to that shipment any longer. You will need to contact your local post office with your tracking number to get up to date delivery information.

Returns

All items are in mint condition when they leave our offices and since our high quality products match our straightforward, accurate product descriptions, Valor Studios does not allow returns, refunds, or exchanges for products unless a wrong item has been shipped. If there are any questions concerning a product please contact us before purchasing.

Any damage which is discovered post-delivery needs to be reported to Valor Studios within 1 week of receipt of the item so we can help you file an insurance claim with the shipping service. Please see “Insurance” below for additional information.

Unframed Art

All Valor Studios’ fine art prints, giclees and posters ship unframed and unmatted, rolled in a tube. Items are shown framed on our website for display purposes only and carry a disclaimer explaining this underneath each image.

Insurance

All orders are insured for their purchase price when shipping. Any postal damage needs to be reported to Valor Studios within one week of the item being received to file an insurance claim. Valor will then help you file the claim with the proper service.

In order to file a claim all items involved in the shipment, the tube/shipping box, print/collectible, COA, etc., need to be on hand at the time of filing, and photographs of these items must be provided to Valor. If any of these items are unavailable a claim cannot be filed and Valor Studios bears no responsibility for helping to get a refund or replacement item.

Payment plan customers - in many instances prints put on payment plan may have increased in value before the completion of payments. If you wish to insure your print at its true value at the time of shipping please contact us, otherwise it will be insured at its original purchase price.

Due to the limited nature of our products if a shipment is damaged/lost and a replacement product is not available we will issue you a full refund.

Payment Plans

We've teamed up with the leading e-commerce company, Partial.ly, to offer 0% interest, six-month payment plans on select prints & canvases. To begin your payment plan simply click the "Payment Plan" tab that appears on eligible products and follow the instructions from there. Want to purchase several prints at once on a single payment plan? Email us and we'll send you a custom Partial.ly link to use.

Battle Damage

The print you buy from Valor Studios has been in some remarkable hands. During a signing, a typical print is passed from veteran to veteran, often a dozen or more times. The WWII veterans we work with are between 93 and 100+ years of age. For their diminishing eyesight and dexterity that comes with age, they do remarkably good work.

Invariably during this handling process, a print will pick up minor “battle damage.” An occasional speckle, a lead dot, a dimple, a slight pencil smudge, sometimes a veteran will go to pass a print and leave a thumb print or an indentation.

Rest assured, we hand-inspect each print to make sure that these unique features (and they are unique!) do not impact the viewing quality of the art when it’s framed, nor will they affect the print’s value since “battle damage” is part of the process in adding so many historic signatures. If anything, this “battle damage” serves to authenticate that the signatures were hand signed and that your print was handled by some of the greatest heroes the United States has ever produced.

Veteran Compensation

During Valor Studios' humble beginnings, we compensated our veteran signers by giving each several thousand dollars worth of prints and an all expenses paid reunion with their comrades. In the ensuing years, as Valor Studios grew, we were finally able to pay the veterans for their efforts with a cash honorarium in addition to continuing their payment in art prints.

For many of our signers, working with Valor Studios provides them with their only source of income outside of social security. Know that when you purchase an item from Valor Studios, you're not only supporting an all-American family business, but also the veterans who sign our products. We're proud to say that some of our veteran friends have been signing with us for 15+ years!

Mailing List and Copyright Policy

As a Valor Studios customer, you are automatically entered to receive our free "V-Mail" e-mail newsletter. If you do not wish to receive our "V-Mail" updates, simply send us an e-mail with the world "remove" in the subject line.

All design, images, and text on this web site are copyright of Valor Studios and the respective artists. No portion of this web site may be reproduced or shared without the written consent of Valor Studios and the respective artists.

Owning a print does not mean you own the right to reproduce its image, signatures, or caption. It is illegal to reproduce any of these items without written permission from Valor Studios and the respective artists.

Please report any items you feel were illegally reproduced so we can take proper legal action.

PRIVACY & DATA POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.valorstudios.com/ (the “Site”).


PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. For example, we use the Facebook Pixel which is a conversion tracking item that helps us measure the return on investment of Facebook Ads by reporting on the actions visitors take after viewing those ads. We create pixels that track conversions, add them to the pages of our website where the conversions will happen, and then track these conversions back to ads that we are running on Facebook. No personal information is contained in or collected as a result of using these Facebook Pixels.  

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


HOW DO WE USE YOUR PERSONAL INFORMATION?

We use your Personal Information to send you our monthly electronic "V-Mail" e-newsletter and select print advertising through the US Post Office. If you do not wish to receive our "V-Mail" e-newsletter then simply click the "unsubscribe" button at the bottom of the email newsletter or send us a message at staff@valorstudios.com with "remove email" in the subject line. To opt out of printed advertising by mail, simply email us at the address above and say "remove address."    

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

Communicate with you; screen our orders for potential risk or fraud; and provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We also use Device Information to show you relevant Valor Studios ads on platforms such as Facebook, Instagram and their partners.


SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with trusted third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/ You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We share your Personal Information (excluding any payment details) with Facebook & Instagram so we can put select Valor Studios ads in front of you while you browse on those platforms. Details on how to opt out of this are in the next section.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


BEHAVIORAL
ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising at the following links:

FACEBOOK/INSTAGRAM - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/


DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at staff@valorstudios.com or by mail using the details provided below:

Valor Studios, 3975 West 149th Ave., Broomfield, CO, 80023, United States